Reviews & Awards
Quality First Award
The coveted national Quality First Award is given by the American Health Care Association and National Health Care Association to long-term care communities with a proven commitment to quality. Hearthstone at Murrayhill is one of the very few long-term care communities in the Portland metro area that have received the Quality First Award.
Pinnacle Best in Class Awards
Since our opening in 2002, Hearthstone at Murrayhill has consistently been awarded the Best in Class distinction for ranking highest among independent living, assisted living, and memory care communities nationwide. Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, conducts monthly interviews of residents and family members to determine levels of satisfaction in 14 different categories, including personal care, food quality, communication, activities, dignity and respect, safety and security.
2018 Pinnacle Customer Experience Award
Throughout its history of serving the community, Hearthstone at Murrayhill has placed a strong emphasis on ensuring that the individual needs of every resident are met. In 2018, we qualified for the Pinnacle Customer Experience award, meaning we scored in the top 15% of senior living communities in the nation across a 12 month average for 12 different categories: Activities, Cleanliness, Communication, Dignity and Respect, Dining Service, Overall Satisfaction, Personal Care, Quality of Food, Recommend to Others, Response to Problems, Safety and Security, Transportation Needs, and Variety of Food/Menu Choices.
The Best Reviews Are Those That Come From Our Residents And Families
My mom lived here for 5+ years, 2+ in assisted living and 3+ in memory care. She passed away a year ago from complications of Alzheimer's disease. The people and care provided at Hearthstone are phenomenal. I am a RN and very picky about how people are cared for emotionally and physically. My mom was cared for with the utmost respect through many stages of care needs. She was always treated and loved as if she was family, and so was my family and I. When she was in assisted living, I was asked by many why I didn't have her live with me and take care of her myself. There were many practical reasons why this was not possible, but something I appreciated in hindsight was that she had a peer group at Hearthstone that I could not provide for her in my home. Just something to consider. Alzheimer's is a terrible condition, but the people at Hearthstone made it bearable, even adding laughter and fun amidst some life-changing challenges.
An Open Letter to the Staff of Hearthstone at Murrayhill
I want to thank each and every one of you for the generous, loving care that you have provided for my Mom and me. I am so thankful that we all had this short time together. Mom loved her room, all of her caregivers and the food, and repeatedly shared positive comments with me and her friends! She was so impressed with a chef who could cook fish perfectly!
I, too, have been so impressed with the love and good will showered on me as I have moved Mom in and out. Heaven clearly provided a fantastic group of angels to bless my journey. My sincere gratitude to you all.
Love in light,
– Linda H.